📢 Important Update on Shipping Delays
We know that some of our customers have been experiencing longer-than-usual processing times, and we want to be upfront about why. Our team has been hard at work perfecting our latest scent batches to ensure they meet our exacting standards. Rather than rushing production, we’ve taken the extra time needed to refine and perfect each formula. Quality is our priority, and we appreciate your patience while we get it just right.
To speed things up and get back to our usual processing times, we’ve recently expanded our team with new perfumers, allowing us to increase production while maintaining our commitment to quality. We expect to catch up on all delayed orders within the next week and return to our standard 3-business-day processing window.
We truly appreciate your patience and support. If you have any questions about your order, our team is happy to assist—just reach out!
Thank you for being a valued customer of Duppe Lab. Your perfect scent is worth the wait.
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Orders are shipped via UPS, DHL, FedEx, or your local courier depending on your shipping address provided. Orders are processed and dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 5 business days for dispatch.All orders are shipped from US, Australia, Shanghai, or Singapore depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.
AVERAGE SHIPPING TIMES (After Order Processing):
Estimated Shipping Time
United States: 2 - 4 Business Days
Canada: 10 - 15 Business Days
Australia: 10 - 15 Business Days
Europe: 10 - 15 Business Days
Worldwide: 12 - 18 Business Days
